Customer Relationship Management (CRM)

Get All the Help to Serve Your Customers in the Best Way

Since 2018, Grab Technology Solutions has been working with CRM systems to build effective and rewarding sales, marketing and customer service processes for our clients.

All-Round Assistance for Your CRM Goals

CRM services are aimed to power marketing, sales and customer service processes with advanced automation functions. Our assistance may take place at any stage of your project.

• CRM consulting
  • CRM strategy consulting: design of marketing, sales and customer service digital tools that will help your team build positive relations with customers.
  • CRM project consulting:a strategy for your CRM implementation, revamp, migration or consolidation.
• CRM implementation
  • End-to-end CRM implementation, leveraging the capabilities of market-leading CRM platforms.
    We cover the entire project scope, including requirements engineering, CRM configuration and customization, and its further inbound and outbound integrations.
• Custom CRM development
  • CRM development from scratch: designing custom workflows, building functional modules and connecting them into a coherent CRM system.
  • Development of custom apps and add-ons for platform-based CRM.
• CRM migration
  • We analyze the bottlenecks you see in your current CRM and plan the migration strategy to achieve higher process efficiency, better usability, and lower ownership cost.
    We take care of an end-to-end migration process from building a new CRM to accurately transferring your historical data.
• CRM testing
  • Includes functional, integration, performance, usability, and security testing.
    Our testing services are aimed at providing you with insights on your CRM functioning and identifying the ways to better your existing solution.
• CRM support and evolution
  • Administration support, including daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks and user help desk.
  • Development support, including troubleshooting and CRM system evolution.

As a result, you get a stably functioning CRM meeting your changing business needs.